Job Description

Job Description

Job Description

Job Summary:

The World Equestrian Center – Ocala is seeking a poised and personable  Host to join the team at Polo Pony , our elevated American cuisine concept located within the prestigious Equestrian Manor. This role is ideal for hospitality professionals who embody warmth, elegance, and a passion for creating memorable guest experiences.

As a Host at Polo Pony, you will be the first and last impression for our guests, setting the tone for refined service and gracious hospitality. You will play a key role in orchestrating the guest journey, ensuring seamless seating, timely communication, and a welcoming atmosphere that reflects the World Equestrian Center’s core values of  Quality, Class, and Distinction .

Primary Responsibilities:

• Create a welcoming and polished first impression for every guest, offering personalized greetings and farewells.
• Manage reservations and walk-in traffic with precision, balancing guest expectations and service flow.
• Maintain an organized and elegant host stand, ensuring cleanliness and visual appeal.
• Communicate effectively with the service team to optimize seating and guest transitions.
• Anticipate guest needs and accommodate special requests with discretion and care.
• Uphold Polo Pony’s standards of hospitality, presentation, and guest engagement at all times.
• Assist with coat check, private dining coordination, and special event seating as needed.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.  This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of this position. Reasonable accommodation can be provided to enable individuals with disabilities to perform the essential functions described in this position.

• Ability to stand and walk for extended periods in a fast-paced environment.
• Clear and effective communication in both verbal and written formats.
• Strong presence on the floor to uphold service standards and guest engagement.

Qualifications, Education, Experience, Skills and Abilities

• Prior experience in a fine dining or upscale hospitality setting preferred.
• Exceptional interpersonal and communication skills.
• Professional appearance and demeanor.
• Familiarity with reservation systems is a plus.
• Ability to multitask gracefully and maintain composure under pressure.
• A genuine passion for hospitality and creating memorable guest experiences.

The World Equestrian Center is managed by  Columbus Hospitality Management ; a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE.  All applicants will be required to submit to a background check prior to employment.

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